Shipping policy
Thank you for choosing One Heart One Pulse! We are committed to delivering your order efficiently and securely.
Processing Times
- Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- Peak Seasons: Please allow extra time for order processing during holiday seasons or sales events. We’ll keep you informed of any delays.
Domestic Shipping (Australia)
We offer a range of shipping options within Australia to suit your needs:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Note: Delivery times may vary depending on your location and external factors such as weather or postal delays.
International Shipping
Not available yet.
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with tracking details. You can track your package at any time to see its status. Please allow 24 hours for tracking information to update after dispatch.
Shipping Policies
- Incorrect Shipping Information: Please double-check your shipping address at checkout. One Heart One Pulse is not responsible for packages lost due to incorrect addresses provided by customers.
- Undeliverable Packages: If a package is returned to us due to an incorrect address or if it was unclaimed, we can re-ship it to you at an additional shipping cost.
- Lost or Delayed Packages: If your package is lost or delayed, please contact us at [contact email]. We will work with the carrier to locate your package or initiate a claim.
Contact Us
If you have any questions about our shipping policy, feel free to reach out to us at oneheartonepulse@gmail.com.
Thank you for shopping with One Heart One Pulse. We appreciate your support and patience as we work to deliver your order promptly!